I've been a user for almost 10 years now, and I have always been pleased with the ability to to get answer to questions from P123 Staff by posting to this message board.
In the last six months or so that has not been the case. My posts which need input from P123 go completely ignored even after I ping them back to the top.
Is anyone else experiencing this problem or am I unique?
What is the recommended way to get help from P123 staff? I always assumed the message board approach was preferred because it left a record of the answers for other users to find later.
Unless I’m mistaken, the LLM does not appear to have access to the underlying code used in P123’s AI/ML. ChatGPT did not think so anyway and I did not see it in the documents.
Speaking just for myself, I think ChatGPT 5.0 or Claude 4.1— if it had access to the actual code — could give an instant answer that is far better than I could provide in the majority of cases.
Maybe limit the LLM's access to P123 code that is already open-source over at Sklearn initially and add any other code cautiously (if at all).
I think the ChatGPT 5.0 or Claude 4.1 could give some high-quality answers if it had access to some of the code.
We are already charged for usage of the AI. You could add usage of Caude 4.1’s API (Token use) to those usage charges.
I find that a support ticket is a quick way to get help. Things can get buried in message boards if support staff is busy and not monitoring constantly.
I think it is extremely beneficial to see issues with the platform bought up in the forum— especially if there is no immediate fix.
Suggestion: A Forum Category Focused Only on Questions about Present Platform. Limited to how it is intended to work and any areas where it may not be functioning as intended.
Would it be possible to create a separate category that:
Excludes suggestions or feature requests ,
Focuses only on questions and problems related to using P123 as it exists now ,
And that P123 staff could scan regularly
That is only answered by staff if that is preferred. Maybe a discussion between the original questioner and staff might be best.
I do get that P123 gets a lot of suggestions and that it cannot answer every suggestion.
For later searches and to learn about the platform now (when it is posted). I think dnevin makes a good point.
Is there something else that happens in the forum that is more important than helping members understanding how to use the platform? Maybe sharing that information?
